ARTICLE 11 – STATUTORY WARRANTIES AND AFTER-SALES SERVICE

11.1 Statutory guarantee of conformity

In accordance with Articles L. 217-4 et seq. of the Consumer Code, the Seller is obliged to supply goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The consumer has a period of two (2) years from the date of delivery of the goods to take action.

Article L. 217-4 of the Consumer Code: «The seller is obliged to supply goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.»

Article L. 217-12 of the Consumer Code: «The right to bring a claim arising from a lack of conformity is subject to a limitation period of two years from the date of delivery of the goods.»

11.2 Statutory warranty against hidden defects

In accordance with Articles 1641 et seq. of the Civil Code, the Seller is liable for any latent defects affecting the property sold which render it unfit for its intended purpose. Any claim arising from such defects must be brought within two (2) years of the discovery of the defect.

Article 1641 of the Civil Code: « The seller is liable under the warranty for hidden defects in the goods sold which render them unfit for their intended purpose, or which so impair that use that the buyer would not have purchased them, or would have paid only a lower price for them, had they been aware of such defects. »

Article 1648(1) of the Civil Code: «An action arising from latent defects must be brought by the purchaser within two years of the discovery of the defect.»

11.3 Exclusions

The statutory guarantees referred to in Articles 11.1 and 11.2 cover manufacturing defects existing at the time of delivery of the goods. They do not cover: normal wear and tear of the jewellery, the natural tarnishing of metals, the loss of rhodium plating, the loss of the gold plating on vermeil resulting from normal wear and tear, knocks and accidental damage, scratches, or any alteration resulting from a modification, repair or resizing carried out by a third party other than the Seller. Any intervention by an unauthorised third party will result in the loss of these guarantees.

11.4 After-sales service returns procedure

To exercise their rights under the statutory guarantees, the Customer should contact Customer Services at hello@thea-jewelry.com, describing the fault found and attaching photographs of the jewellery.

The Customer must then post the jewellery at their own expense to the address provided by the Seller. It is strongly recommended that they use a tracked and insured postal service covering the value of the jewellery. The Customer remains fully responsible for the parcel until it is received by the Seller.

Once the Seller has inspected the jewellery:

• If the fault is confirmed and is due to a manufacturing defect, the Seller will repair or replace the item of jewellery. The item will be returned to the Customer within 2 to 4 weeks.
• If the damage is attributable to an external cause (impact, wear and tear, scuffing, negligence, modification by a third party): a repair quote will be provided to the Customer before any work is carried out. The Customer is responsible for the cost of postage in both directions.

The Seller accepts no liability for any loss or damage occurring during uninsured return transport.

11.5 Repairs not covered by the warranty 

Repair costs will be communicated to the customer based on their repair request. No repairs will be carried out without the customer’s prior written consent.