ARTICLE 11 – STATUTORY WARRANTIES AND AFTER-SALES SERVICE

11.1 Statutory Warranty of Conformity

In accordance with Articles L. 217-4 et seq. of the Consumer Code, the Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The consumer has two (2) years from the date of delivery of the goods to take legal action.

Article L. 217-4 of the Consumer Code: «The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.»

Article L. 217-12 of the Consumer Code: «The right to bring a claim for lack of conformity expires two years after the delivery of the goods.»

11.2 Statutory Warranty Against Hidden Defects

In accordance with Articles 1641 et seq. of the Civil Code, the Seller is liable for latent defects in the property sold that render it unfit for its intended use. Any claim arising from such defects must be brought within two (2) years of the discovery of the defect.

Article 1641 of the Civil Code: « The seller is liable under the warranty for hidden defects in the item sold that render it unfit for its intended use, or that so impair such use that the buyer would not have purchased it, or would have paid only a lower price for it, had the buyer known of such defects. »

Article 1648, paragraph 1, of the Civil Code: «An action arising from latent defects must be brought by the purchaser within two years of the discovery of the defect.»

11.3 Exclusions

The legal warranties referred to in Articles 11.1 and 11.2 cover manufacturing defects existing at the time of delivery of the item. They do not cover: normal wear and tear of the jewelry, natural tarnishing of metals, loss of rhodium plating, loss of the gold plating on vermeil resulting from normal wear and tear, impacts and accidental damage, scratches, or any alteration resulting from a modification, repair, or resizing performed by a third party other than the Seller. Any intervention by an unauthorized third party will void these warranties.

11.4 After-Sales Service Return Procedure

To exercise their rights under the statutory warranties, the Customer should contact Customer Service at hello@thea-jewelry.com, describing the defect found and attaching photographs of the jewelry.

The Customer then ships the jewelry at their own expense to the address provided by the Seller. It is strongly recommended to use a shipping method with a tracking number and insurance covering the value of the jewelry. The Customer remains fully responsible for the package until it is received by the Seller.

After the Seller has inspected the jewelry:

• If the defect is confirmed and is due to a manufacturing defect, the Seller will repair or replace the piece of jewelry. The piece of jewelry will be returned to the Customer within 2 to 4 weeks.
• If the damage is attributable to an external cause (impact, wear and tear, scratches, negligence, or modification by a third party): a repair estimate will be provided to the Customer before any work is performed. The Customer is responsible for all shipping costs (both ways).

The Seller assumes no liability for any loss or damage occurring during uninsured return shipping.

11.5 Repairs Not Covered by Warranty 

Repair rates will be provided to the customer based on the customer’s repair request. No repairs will be performed without the customer’s prior written consent.